All of our products are sold with a warranty.

Printer Warranty: Our printers are sold with a 60 day limited warranty which includes a 30 day warranty on the printer and 60 days on the parts within the printer.  If any parts fail or the printer fails (30 days on printer) during the warranty period we will ship out replacement parts or a complete printer (within 30 days on printer) if necessary, UPS ground on our account #. If you need the part or printer sooner than UPS ground, we will require you/customer to pay the difference between Ground shipping and alternative expedited charges. We allow 30 days for exchanges/ returns to be returned to our address. After the 30 days, we automatically bill if the item/s are not returned.  

Spare Parts Warranty: All of our spare parts are sold with a 60day warranty . If any parts fail during the warranty period we will ship out a replacement UPS ground on our account #. If you need the part sooner than ground, we will require you/customer to pay the difference between ground shipping and alternative expedited charges. We allow 30 days for exchanges/ returns to be returned to our address. After the 30 days, we automatically bill if the item/s are not returned.  

Returning an Item on Advance Exchange or Warranty: Please contact us via email, live rep or phone to get a Return Authorization # ( RMA# ) to ship the item back to us against. This # will need to be reflected on a packing slip or outside of the box so that we can ensure credit to you promptly after it is received back at our facility. Parts must be in the same condition received and the serial # must match . Please ensure that parts or printers are packed well for transport back to us. We are not liable for freight damage on returned items. We allow 30 days for exchanges/ returns to be returned to our address. After the 30 days, we automatically bill if the item/s are not returned.